Returns / Exchanges

We design Nike products to bring quality and performance to your active life. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.

Merchandise can be returned for a refund or exchange for any reason within 30 days from ship date. After 30 days, merchandise must be unworn and unwashed to receive a refund or exchange. Exchanges can be made for the same item in a different size or color only. Your return will be processed within 48 hours of being received at our warehouse and refunds will be issued based on the original form of payment. You will receive an e-mail notification once your return is processed. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

EXCHANGES:

Exchanges can be made for the same item in a different size or color only. Exchanges are subject to availability.

A refund will be processed if the product is unavailable

Closeout products: Products marked "last chance" are final sale and are not eligible for returns or exchanges.

Other terms: Certain items carry their own return policies and the above guidelines do not apply. Please refer to the return policy information that came with your item for more details.

We reserve the right to limit returns.

Price Adjustments: Website products placed on a temporary markdown (sale items) are eligible for a one-time price adjustment if we are notified within 14 days of the date of purchase. Price adjustments will be issued based on the original form of payment. Website products placed on permanent markdown (clearance or "last chance" items) are not eligible for price adjustments.

• Fill out the Return Form on the back of the packing slip that came with the order. (If you don't have your original packing slip, just include a note letting us know why you're returning the product. Please include the original order number, purchaser name, address, and telephone number.)
• Pack your return with the completed form (in the original package if possible) and send it to NikeStore.com at:
  
  Blue Ribbon Direct
  4775 Tuggle Rd
  Door 54
  Memphis, TN 38118
  
  
• Please note: Nike facilities do not accept hand deliveries
• Alternatively, you can take your package to any Niketown, NikeWomen, or Nike Factory Store except where noted.

IMPORTANT NOTES:

• We cannot accept C.O.D. deliveries.
• You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Nike will not replace the contents of the package. Thank you for your cooperation.
• All refunds will be credited to the payment form used for the original purchase.
• Exchanges are subject to availability. A refund will be processed if the product is unavailable.
• After 30 days, Nike + iPod Sport Kits and Apple iPod® nano must be unopened to receive a refund or exchange.
• Nike Factory Stores cannot accept returns on Apple iPod® nano or Nike + iPod Sport Kits
• Exchanges can be made for the same item in a different size or color only.

Registered members: Don't forget, you are entitled to free returns on all orders. To obtain a free return label, sign in and select "Free Returns & Return Labels" from the My Account main menu.

Back To Customer Service