Nike






				NIKE TORONTO LOYALTY PROGRAM COMPANY INFORMATION COMPANY LOCATIONS ADVERTISING CONSUMER SUPPORT - Online Sponsorship - Careers - Product Issues - Product Inquiries NIKE TORONTO LOYALTY PROGRAM How does the Loyalty Program at Nike Toronto work and how do I become a member? - For more information on the Nike Toronto Loyalty Program, click here. COMPANY INFORMATION Where can I get a copy of Nike Canada's annual report or other corporate information? - All available corporate information is located at http://www.nikebiz.com What is the history of the Nike swoosh? - Nike, pronounced NI-KEY, is the winged goddess of victory. According to Greek mythology Nike sat at the side of Zeus, the ruler of the Olympian pantheon of Mount Olympus. A symbol of victorious encounters, the goddess Nike presided over history's earliest battlefields. Today, Nike is still synonymous with honored conquest. Nike is the 20th century footwear and athletic apparel that lifts the world's greatest athletes to new levels of mastery and achievement. The Nike "Swoosh" embodies the spirit of the winged goddess who inspired the most courageous and chivalrous warriors at the dawn of civilization. The swoosh logo is a graphic design created by Caroline Davidson in 1971. Caroline Davidson was a student at Portland State University interested in advertising when she met Phil Knight who was teaching accounting classes at the university. Caroline began doing freelance work for Phil's company. Phil asked Caroline to design a logo that could be placed on the side of a shoe. She handed him the swoosh and he handed her $35. In the spring of 1972, the first shoe with the Nike swoosh was introduced. I'm a student doing a project on Nike, where can I get more information about the company, advertising and products? - Please check out www.nike.com or www.nikebiz.com for more information about NIKE - the company, products and advertising. The nikebiz.com website has information ranging from the history of the swoosh to copies of past Nike Annual reports for investors, while nike.com is the gateway to NIKE websites all over the world. Does Nike use child labour? - Nike cares deeply about every individual who works on our products. Everyone wants to know that the shoes and clothing we buy for ourselves and our loved ones are made under safe and fair working conditions. We want you to know that our company is doing everything possible to continually improve conditions in the factories that produce our products. Because we recognize that we have a responsibility to make sure that the people who manufacture our products are treated with fairness, dignity, and respect, here are some of the actions we have taken: Nike forbids child labour in factories that make Nike products. Our code of conduct and policies state that no new workers under 18 years of age are eligible in footwear factories and no new workers under 16 years of age in factories that manufacture other Nike products. The standards are similar to those in North America and meets and/or exceeds that of international labour organizations. Nike has raised cash wages for entry-level workers making footwear in Indonesia by 70 percent during the past 2 years. Jobs in Nike contract facilities provide opportunities to build a lifestyle and life skills that are not typically available in other wage-earning areas where our products are manufactured. Many Nike factories also provide housing, transportation, health care, and nutrition benefits; We developed safe, water-based processes that have improved the air quality in our footwear factories. We even shared this information with our competitors so that all workers, not just workers making Nike products, will benefit from these processes; We started a program that aims to create better opportunities for people who make Nike products. We offer after-work education programs, including middle and high school equivalency courses, for workers in many Nike footwear factories. By 2002, all Nike factories will offer such programs; Nike joined the Global Alliance for Communities and Workers, an organization conducting worker assessments and community development programs in Vietnam, Thailand, and Indonesia. The Global Alliance's first report was released on September 7, 2000, detailing worker attitudes in Thailand and Vietnam. Global Alliance independent assessment teams from Atma Jaya University in Indonesia are currently talking directly to Indonesian workers about their factory experiences and their Indonesia-specific needs. We are especially sensitive to women's issues since a large number of women work in our factories. We have healthcare clinics specifically to help pregnant women do their jobs safely. We also have a special loan program that encourages women in factory communities to start their own businesses including pig farming and making rice pastry for spring rolls. Nike has placed user-friendly information on http://www.nikebiz.com. This information includes: the actual results of factory monitoring reports conducted by our external monitors, PriceWaterhouseCoopers; the names and addresses of factories producing collegiate licensed apparel; and unedited reports by 16 students who visited over 90% of factories producing collegiate licensed product this past spring. Nike Endorses the United Nations' Global Compact to operate around the world - in a manner defined by nine principles drawn from the Universal Declaration on Human Rights, the core standards of the International Labor Organization, and the Rio Declaration on the environment and development. We realize that there is still a great amount of work ahead and we encourage you to follow our progress closely. Nike will continue to communicate with anyone who is concerned about these important issues. We also encourage you to visit our website at http://www.nikebiz.com to learn more about Nike's ideas and what we are doing to improve working conditions, the environment, and opportunities around the world. COMPANY LOCATIONS Where can I find Nike stores? - Our flagship Nike Toronto store is located at: Nike Toronto Store 110 Bloor St. W (between Bay St. and Avenue Rd.) Toronto, ON M5S 2W7 Telephone: (416) 921-6453 Fax: (416) 934-0749 The Toronto store hours of operation: Monday to Wednesday 10am to 8pm Thursday and Friday 10am to 9pm Saturday 10am to 7pm Sunday 12pm to 6pm Our Canadian factory outlet stores are located at: Cookstown Factory Store Cookstown Manufacturers Outlet mall On Highway 400 at Highway 89, RR #1, Unit 1 Cookstown, ON L0L 1L0 Telephone: (705) 458-2051 Nike Niagara Falls Factory Outlet Canada One Factory Outlet Mall 7500 Lundy's Lane Unit B 1234 Niagara Falls, ON L2H 1G8 Telephone: (905) 374-0223 Nike St. Sauveur Factory Store 105 rue Guidon, Suite D St. Sauveur, QC J0R 1R6 Telephone: (450) 227-7662 Nike Windsor Factory Outlet Winsor Crossing 1555 Talbot Rd. Unit #1 Windsor, On N9H 2N2 Telephone: (519) 966-7571 What are the addresses of your head office and regional offices? Toronto - head office Nike Canada Limited Head Office 175 Commerce Valley Drive West Suite 500 Thornhill, ON L3T 7P6 Telephone: (905) 764-0400 Montreal 1955 Cote de Liesse, Suite 109A Ville St. Laurent, PQ H4N 3A8 Telephone: 514-331-4031 Fax: 514-331-8312 Bauer Nike Hockey Bauer Nike Hockey Inc. 6185 McLaughlin Rd. Mississauga, ON L5R 3W7 www.nike.com/hockey ADVERTISING I have an idea for Nike advertising, what should I do? - Nike Canada's advertising campaigns are fully developed by our advertising agencies. Unfortunately, we are unable to use any suggestions for advertising from the general public. CONSUMER SUPPORT ONLINE SPONSORSHIP: I would like Nike to sponsor an event, an organization or an individual. What should I do? - Please complete the following form by clicking here regarding your event, organization or individual that you are seeking sponsorship for. You will receive a response from Nike Canada by email or in writing in approximately 4-6 weeks. CAREERS: I would like to work at Nike, who should I contact? - Thank you for inquiring about employment at Nike Canada. We are in the process of automating our career information postings for Nike Canada on nike.ca. Please check in 2003 to review current job openings, descriptions of various career opportunities of Nike Canada and apply online. Until then, please e-mail your resume to: hr.canada@nike.com PRODUCT ISSUES: I have a defective Nike product. What should I do? - We are strongly committed to developing the highest quality products in the industry and consumer feedback is vital to that process. Because of our commitment to quality, we guarantee our products to be free from manufacturing defects, when used under the conditions for which the product was designed. If you have purchased your product recently from an authorized Nike dealer, please be advised that your retailer may be able to provide you with quicker service and immediate replacement of your product within their store policies. Most authorized Nike retailers have a 2-3 month product guarantee. If your product is deemed to be defective, we absolutely cannot guarantee that you will receive the identical item back. We will guarantee size, functionality and price. Your defective product will become our property and will be destroyed. Please consider these facts carefully before agreeing to proceed with your defective warranty claim. 1. Defective Footwear: If you have defective Nike footwear, please complete the following form by clicking here and a Nike representative will contact you shortly via email or phone. Alternatively, you can reach the Nike Consumer Centre at 1-800-663-6453. 2. Defective Apparel and Equipment: Please contact us directly as there are no identifiable style numbers on the product. Please call 1-800-663-6453 or 416-694-6453 during our regular hours of operation Monday to Friday from 8:30 am to 4:30pm Eastern Time. We will provide you with an AUTHORIZATION NUMBER once we've received this information and where to send your product in for inspection. PLEASE NOTE: We cannot accept any product at our processing centre without this number. Product sent without an authorization number will be shipped back to the recipient. If your product is deemed to be defective, we absolutely cannot guarantee that you will receive the identical item back. We will guarantee size, functionality and price. Your defective product will become our property and will be destroyed. Please consider these facts carefully before agreeing to proceed with your defective warranty claim. The length of time it takes to replace your product is based upon our current level of product availability. Although we strive to complete this process within 2-4 weeks, depending upon the product being inspected, you could incur delays of up to 12 weeks. 3. Nike Swimwear: Please be advised that the authorized distributor for NIKE swimwear products is Jantzen Canada. They are equipped to handle all concerns with regards to product lines, warranty issues and dealer location. They can be reached at the following numbers: Toll Free: 1-888-311-SWIM Local: 416-703-2229 If you are interested in a catalog, pricing information, or ordering, contact one of our NIKE SWIM Team dealers near you: Alberta-Northern Swimwear Etc.: 403-486-0085 Alberta-Southern Swimco Aquatics: 403-259-6113 British Columbia DB Perks: 604-980-2805 Manitoba Omni Swim: 416-431-3334 Diffusion Aquasport: 514-374-5262 New Brunswick Omni Swim: 416-431-3334 Diffusion Aquasport: 514-374-5262 Newfoundland Omni Swim: 416-431-3334 Diffusion Aquasport: 514-374-5262 NWT Swimwear Etc.: 403-486-0085 Nova Scotia Omni Swim: 416-431-3334 Diffusion Aquasport: 514-374-5262 Ontario Omni Swim: 416-431-3334 Diffusion Aquasport: 514-374-5262 PEI Omni Swim: 416-431-3334 Diffusion Aquasport: 514-374-5262 Quebec Diffusion Aquasport: 514-374-5262 Omni Swim: 416-431-3334 Saskatchewan Swimco Aquatics: 403-259-6113 Swimwear Etc.: 403-486-0085 Yukon DB Perks: 604-980-2805 PRODUCT INQUIRIES: 1. I am looking for a specific Nike product -- how would I find out where it is sold? - You can either check our online store locator for a store that sells Nike products in your area (note: it is advised to call the store directly to ensure product availability) or call 1-800-663-6453 and a Nike consumer support agent will be happy to try to help you. 2. Where do I get my Nike watch serviced for a warranty claim or battery replacement? - Your NIKE watch is warranted to be free of defects in materials or workmanship under normal use, for a period of two years from date of original retail purchase. The warranty excludes the battery, crystal, strap, or damages resulting from improper care, handling, accidents, modifications, unauthorized repairs or normal wear. Visit www.nike.com/timing for answers to all of your Nike timing questions. How to Make a Warranty Claim: All repairs for Canadian customers can be attained through Odyssey Time Inc. at: Odyssey Time Inc. 30 East Pearce Street Richmond Hill, Ontario L4B 1B7 Tel (905) 763-1288 Fax (905) 763-8322 Service (905) 763-1066 Odyssey will still service your timepiece for a nominal fee for repairs performed after the expiration of the warranty period, or services required that are not covered under warranty. Servicing your NIKE watch at any location outside of Odyssey Time Inc. will void your warranty. You do not need to obtain authorization from Odyssey, send your watch directly to Odyssey. They will evaluate your watch and send a written estimate. No repairs will be done without your authorization. To send your NIKE timepiece in for service, place your watch in a sturdy box and secure the watch with extra padding to ensure safe transit to Odyssey. NIKE and Odyssey are not responsible for loss or damage during shipping. Please include the following information along with your NIKE timepiece: 1) Your name, return address and telephone number, and e-mail address if applicable. 2) A brief description of the problem. 3) A copy of the receipt. 4) A cheque made out to Odyssey Time Inc. for $10.00 to cover shipping and handling (this is not a repair charge). For Battery Replacement NIKE manufactures a unique and innovative timepiece, and authorizes Odyssey as our service facility to provide qualified service to this product. Since NIKE watches are water resistant, it is important that the watch be properly water tested whenever the case back is removed to ensure this resistance level is preserved. The cost to replace the battery and clean and water test your timepiece is $20.00. 3. I need a manual for my Nike watch. Where can I get one? -Click here for a list of downloadable manuals (PDF format). 4. How do I clean my Nike product? - Nike apparel is equipped with hang tags for optimal product care. Nike footwear cleaning instructions Nylon and canvas shoes: Using a soft cloth, gently scrub the uppers using mild soap and cold water. Air dry. If you choose to wash nylon and canvas shoes in your washing machine, use cold water on a gentle cycle setting with mild detergent. Do not bleach your footwear or use harsh cleaning agents. Do not machine dry. Leather and suede shoes: Do not immerse or soak in water. Do not machine wash or dry leather and suede products. Hand wash them using a soft cloth dampened with mild soap and cold water. Air dry. Clean your shoes immediately after use when they have been exposed to mud or dirt. Saddle soap may also be used for leather products. Let them air dry. Synthetic Durabuck: Using a soft cloth or soft bristle brush, gently scrub the uppers using mild soap and cold water. Air dry. Do not machine wash or dry the product. Clean your shoes immediately after use when they have been exposed to mud or dirt. Caution: Do not machine wash products that have leather or mesh components included on a synthetic leather shoe. Follow the leather washing instructions above. Do not put any Nike shoes in a clothes dryer. 4. Do you have catalogues that are available to the public? - Nike does not provide product catalogues to the general public. Nike products may only be purchased at an authorized Nike dealer in Canada. This includes our flagship retail store, Nike Toronto.